Shipping & Returns Policy

Last updated: 21 July 2026

Shipping

Where We Deliver We currently deliver within South Africa only.

Delivery Partner Orders are delivered via BobGo, giving you access to a network of trusted courier services with tracking on every order.

Processing Time Orders are processed within 1–2 business days of payment confirmation. You will receive a confirmation email once your order has shipped, including your tracking details.

Delivery Timeframes

• Main centres: 2–4 business days
• Outlying areas: 3–7 business days

Delivery times are estimates and may be affected by courier delays, public holidays or circumstances beyond our control.

Shipping Costs Shipping fees for orders under R500 are calculated at checkout based on your delivery location. Orders over R500 qualify for free shipping.

Order Tracking Once your order ships, you'll receive a tracking link via email/SMS to follow your delivery in real time.

Incorrect Delivery Details Please ensure your delivery address is complete and correct at checkout. Pravoma is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.

Returns & Exchanges

Your rights under this policy are in addition to those provided by the Consumer Protection Act 68 of 2008 (CPA).

Change of Mind If you are not completely satisfied with your purchase, you may return the product within 7 days of receiving your order, provided:

• The product is unused, unopened and in its original packaging
• Proof of purchase (order number or receipt) is provided
• For hygiene reasons, opened toothpaste tubes cannot be returned unless the product is faulty or damaged

Faulty or Damaged Products If your product arrives damaged, defective, or not as described, contact us within 7 days of delivery at support@pravomaoralcare.co.za with your order number and photos of the issue. In line with Section 56 of the CPA, you are entitled to a repair, replacement or refund where a product fails to meet the standard of quality required.

How to Initiate a Return

1. Email support@pravomaoralcare.co.za with your order number and reason for return
2. We will confirm eligibility and provide return instructions
3. Once received and inspected, we will process your refund or exchange within 7–10 business days

Refunds Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider.

Return Shipping Costs For change-of-mind returns, the customer is responsible for return shipping costs. For faulty or incorrect items, Pravoma will cover the cost of return shipping.

Non-Returnable Items

• Opened or used toothpaste (unless faulty)
• Sale or promotional items marked as final sale

Contact

For any shipping or returns queries, reach us at support@pravomaoralcare.co.za or +27 82 511 8675.